Last Updated: 8/21/20

Thank you for visiting the Aerosoles website. Below is our policy to help ensure the privacy of your personally identifiable information. If you have any questions about this Privacy Policy or the content and practices of our website, please feel free to contact Aerosoles directly at CustomerService@Aerosoles.com.

At Aerosoles your privacy is a priority.

At Aerosoles we seek to provide products, services, and offers of value to you and your family. We use information from our interactions with you and other customers, and from other parties, to help us achieve that goal.

We also recognize and respect your concerns about security and privacy. Accordingly, we have procedures intended to help ensure that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy applies to the websites, products, and services where this Privacy Policy is posted (“Site(s)”) controlled by Aero Global, LLC and/or its parent companies, subsidiaries, and affiliates (“Aerosoles,” “we,” “us,” and “our”). You should not use the Site if you have any objection to our Privacy Policy or our Terms and Conditions.

The Information We Collect

When you visit our website our web server automatically collects information, such as the domain name (IP address) of the web server that initiated your visit, the referring URL and information about your visit on our Site. We also collect and aggregate non-personally identifiable, statistical information, including the number of visitors to our Site, advertising results, survey results, Site performance, pages and products viewed, products purchased and how our Site was accessed or used.

Whenever you shop in our stores, through our catalogs, or at Aerosoles.com, you provide us with personal information that we need to complete your transaction or provide the services you request. We also collect information from you when you register or update your account, sign up to receive our emails, request a catalog, or participate in a contest, promotion or survey. “Personal information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, device, or household.

We will handle your personal information in accordance with this Privacy Policy and describe the personal information collected below:

• Identifiers, which may include name, address, online identifier or username, Internet Protocol address, or email address. These are sourced directly from you or indirectly from you (e.g., from observing your actions on the Site). They are used to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to respond to an inquiry, for product and service improvement, to screen for potential risk or fraud, or to process an order. For example, when you create an account, you provide your first and last name, email address, and other identifying information. We disclose this information for business purposes to internet service providers, administrative service providers, and payment processors.
• Personal information categories contained in customer records, which may include name, address, telephone number, bank account number, credit card number, debit card number, or any other payment and financial information. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to respond to an inquiry, to screen for potential risk or fraud, or process an order. For example, we need your payment information when you purchase products from us. We disclose this information for business purposes to internet service providers, administrative service providers, and payment processors.
• Characteristics of protected classifications, such as age. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information, marketing, or to provide relevant services. For example, we may use this information for targeted advertising. We do not disclose this information to third parties.
• Commercial information, which may include records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to screen for potential risk or fraud, marketing, and to respond to an inquiry or process an order. For example, we keep track of your purchases to create a purchase history. We disclose this information for business purposes to administrative service providers and payment processors.
• Internet, technical or other similar network activity, which may include usage and browsing history; device information, including device properties; search history; information on your interaction with our Site; and error logs. We source this information directly or indirectly from you (e.g., from observing your actions on our Site). We use this information to fulfill or meet the reason you provided the information, to screen for potential risk or fraud, or to improve our Site. We disclose this information for business purposes to administrative service providers, data analytics providers, and internet service providers. Please see the “Our Use of Cookies and Pixel Tags” section below for more information.
• Inferences drawn from other personal information, which may include a profile reflecting a person’s preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. We source this information directly or indirectly from you, (e.g., from observing your actions on our Site). We use this information to fulfill or meet the reason you provided the information. We do not disclose this information to third parties.

We will retain personal information provided for as long as it is needed to fulfill the purpose for which it is collected.

Using the Information We Collect

We use the information we collect internally for various purposes, including: to complete your purchase transactions; to provide the services you request; to send you our catalogs and other offerings through the mail or via email; to contact you about the status of your order; to identify your product preferences so that you can be informed of new or additional products, services, and promotions that might be of interest to you; and to analyze and improve our merchandise selections, services, promotions, website content, customer service, and overall customer shopping experience.

Our Mailing List

If you prefer not to receive our mailings, or if you decide that you would no longer like to receive the Aerosoles catalog, just contact us. Please note: we do NOT share email addresses, postal mailing addresses or telephone numbers for any third-party offers.

Our Use of Cookies and Pixel Tags

Aerosoles and our trusted service providers use cookies and pixel tags on our website and in our marketing emails to: help us recognize you when you arrive at our website; keep track of your order and preferences as you shop; analyze the performance of our advertising, promotions, marketing emails, the features of our website; or to deliver content in a format that your browser supports. We may also use cookies and pixel tags to personalize your shopping experience, speed your checkout process and improve the content of our website and emails. In addition, we may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, email us as detailed in the “Contact Us” section below.

To help facilitate the delivery of relevant content, we use Google Analytics. Google Analytics uses cookies to report on user interactions on our and others’ websites. We use the data collected for optimizing marketing, refining advertising and/or programming strategies, and generally improving user experience.

For more information about Google Analytics and how it collects and processes data, please visit: https://policies.google.com/technologies/partner-sites and instructions on opting out of Google Analytics using a specific plug-in is available at the following link: https://tools.google.com/dlpage/gaoptout.
Note that this opt-out is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.

We also use Facebook Analytics to measure your use of our Sites, tailor our Sites to your interests, and improve our products and services. Please note, Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at Facebook.com/about/privacy/. Please visit https://www.facebook.com/settings/?tab=ads#_=_ if you would like to withdraw your consent.

We also use Criteo to measure your use of to promote products and services with tailored campaigns and/or offers to audiences. Criteo does not use any data that allows us to identify you directly, such as your first and last name, postal address, email address in plain text, etc. When you browse our website, Criteo’s technology allows us to collect a limited amount of data relating to your browsing, such as the products you have viewed, put in your shopping cart and purchased. Find out more about the type of data collected by Criteo. This navigation data is linked to a unique identifier, namely an identification cookie or any other similar technology (such as mobile advertising identifiers and non-cookie technologies) depending on your navigation environment. If you would like to learn more about Criteo’s privacy policy, please visit https://www.criteo.com/privacy/

Cookies are small, removable data files stored by your web browser on your computer’s hard drive. Accepting cookies through your web browser is your personal choice. However, since cookies are used to remember the items you add to your shopping bag, if you choose to not accept cookies you will not be able to complete an order on our website.

Pixel tags, also known as clear GIFs or web beacons, are non-visible image tags containing computer code that are placed on the pages of our website and in our emails but are not stored on your computer. When used in conjunction with cookies, pixel tags generate a notice to us when a particular page or email is accessed. If you choose to not accept cookies the pixel tag will simply detect an anonymous visitor.

Information We Share with Others

Service Providers: We provide information to trusted service providers that we contract to perform services, such as processing credit cards, checks, orders, returns, refunds and credits; completing our catalog and promotional mailings, transmitting emails from us to you and managing customer information. These companies are not authorized to use this information in any other manner.

Online Behavioral Advertising: We may share anonymous versions of user information collected at this Site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information. If you would like to opt out of online behavioral advertising from our third party service providers, you may do so here: http://www.aboutads.info/choices.

Aggregate Information: We share the aggregate, statistical information about our Site and customers with other outside companies that we contract with to help us manage or measure the performance of our Site, our advertising, promotions, and identify which pages, products, offers, website features and services our customers and visitors prefer. This aggregated information does not include individual names or any personal information.

We may share or transfer your information in the course of any direct or indirect reorganization process including, but not limited to, mergers, acquisitions, divestitures, bankruptcies, and sales of all or a part of our assets. Your information may be shared following completion of such transaction and/or during the assessment process pending transfer. If transferred in such a case, your information would remain subject to this Privacy Policy or a privacy policy that, at a minimum, protects your privacy to an equal degree as this Privacy Policy.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Email Communications

From time to time, we may notify you of Aerosoles promotions, announcements or events via email. However, we do NOT sell or rent your email address to others. You may unsubscribe at any time by clicking on the “Unsubscribe” link at the bottom of any promotional email you receive from us. You may also call, email or write us as detailed in the “Contact Us” section below.

California Privacy Rights

As of January 1, 2020, you may be entitled to the below rights:

• the right to know. You may request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the sale or disclosure for business purposes of your personal information to third parties, and the categories of third parties with whom this information was shared. You may also request a copy of the personal information we have collected, and upon request, we will provide this information to you in electronic form;
• the right to opt out of the sale of your personal information to third parties. To this, we note that we neither sell your personal information at this time, nor share your personal information with third parties for their direct marketing purposes, nor sell the personal information of children under 16 years of age;
• the right to request deletion of your personal information, subject to certain legal exceptions; and
• the right to not be discriminated against for exercising any of the rights mentioned above.

You can exercise your rights by contacting us using the details set out in the “Contact Us” section below. Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information. You may designate an authorized agent to make a request on your behalf. Such authorized agent must be registered with the California Secretary of State and must have permission to submit requests on your behalf. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

Verifiable consumer requests to delete may be submitted via email at customerservice@aerosoles.com entitled “CCPA Request.”

Safeguarding the Information We Collect

When you complete a transaction at Aerosoles.com, we use Transfer Layer Security (TLS), which is authenticated by GeoTrust, an independent agency, to encrypt your credit card information, before it travels over the Internet to our secure servers. TLS technology is the industry standard for secure online transactions.

Certain browsers will not allow communication through secure servers. If this is the case, you won’t be able to place an order online. If you have any problems placing an order online contact us as detailed above.

Within Aerosoles, we have appropriate security measures in place to protect against unauthorized disclosures of your personal information. We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities.

Please understand, however, that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. We may post a notice via our Site if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

How We Respond to Do Not Track Signals

The “Do Not Track” (“DNT”) privacy preference is an option that may be made in some web browsers allowing you to opt-out of tracking by websites and online services. At this time, global standard DNT technology is not yet finalized and not all browsers support DNT. We therefore do not recognize DNT signals and do not respond to them.

Accessing Our Sites From Outside Of The United States

If you are visiting our Site from a location outside of the U.S., your connection may be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our server and other internal systems located within the U.S. You acknowledge you understand that by providing your personal information to us, your personal information (i) will be used for the uses identified above in accordance with this Privacy Policy, and (ii) may be transferred to the U.S. as indicated above, in accordance with applicable law.

Updating Your Aerosoles Contact Information

You can update or correct your name, address, telephone number, or email address by writing to us at Aerosoles, 1400 Broadway, 18th flr, New York, NY 10018 or emailing us at CustomerService@Aerosoles.com.

Children’s Privacy

We do not knowingly sell or ship any items ordered through website directly to anyone we know to be under the age of 18 nor do we collect personal information from anyone we know to be under the age of 18. Our website is intended to be used by adults only. Children should only access and use this website with the supervision of a parent or guardian and should not submit any personal information to us.

Links to Other Sites

While visiting Aerosoles.com, you may link to websites operated by our business partners, service providers or other third parties. When you provide personal information at one of those websites, you are subject to the privacy policy of the operator of that website, not the Aerosoles Privacy Policy. We encourage you to read that policy before submitting any personal information.

Privacy Policy Effective Date

This policy is in effect each time you visit our Site. Please check our Privacy Policy each time you visit as should our information practices change at some time in the future we will post the policy changes to our website. If you are concerned with how your information is used you should check our Privacy Policy each time before submitting any information. If we make material changes to our Privacy Policy, we will notify you by prominently posting the changes on our Site or by using the contact information you have on file with us. By continuing to use our Site you are agreeing to be bound by any changes or revisions made to this Privacy Policy.

Contact Us

If you have any questions, would like further information on our privacy practices, would like to exercise any of the rights listed above, or would like to report any security violations, please contact us at CustomerService@Aerosoles.com.